COVVI Remote Assist
This innovative feature allows our experienced team to provide real-time support to users and implement any software changes to any hand, anywhere.
This seamless and intuitive functionality is housed within the COVVI Go App and eliminates the need for users to go into the clinic for minor issues and updates; ultimately ensuring that time together can be used on more comprehensive support.
How It Works
COVVI Remote Assist is built directly inside of the COVVI Go App, so all that’s required is a compatible iOS or Android device with the app installed and an internet connection. Once a call with a trained technician is arranged, the user will be provided with a unique 6-digit Session ID which they will input into the app.
Once they have joined a session they will be prompted to connect to their hand, after which everything will then happen remotely from the COVVI representative’s side.
How To Get Started
Opening COVVI Remote Assist
Go inside of the COVVI Go App (Make sure you have updated the app and are on version 1.2.6 or higher), and select the “Support” button in the top right of the screen. A modal will appear, and the user must select the “COVVI Remote Assist” option which will then take them to a new section in the app.
Connect To A Remote Session
Once the COVVI Remote Assist section of the app is open, the user will be shown a text field where they can enter a unique 6-digit Session ID. This will be provided to them privately by their COVVI Trained Technician.
Connect To A COVVI Hand
Once they have connected to a session, they will be asked to connect to their COVVI Hand. After connecting, the user will then be able to leave their mobile device while the COVVI Technician makes changes. The user may be asked over the live chat function to test the hand to make sure the desired changes are being made.