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Support Centre

We understand that many people can have questions surrounding the installation and use of multi-articulated hands. At COVVI, our users and clinicians are at the heart of everything we do, so we want to help make the process of setting up, troubleshooting and repairing your device as quick and simple as possible!

Our team has built a range of different tools and created an entire suite of support documents to help provide detailed and easy-to-follow instructions on how to get back up and running with your COVVI Hand. And if you need some more bespoke assistance, then our Customer Services team is always at the ready to help you with anything you need.

Support

User Guides and Downloads

Our User Guides Hub offers a range of documents to better understand the COVVI Hand, such as our Technical Manual and Sales Brochure.

We have also built several ‘quick start’ guides to help both users and clinicians get up to speed with the setup process of the hand, which are available to both view online and download for future reference.

Frequently Asked Questions

Whether you’re new to the world of prosthetics, or an experienced user ready to switch devices, we understand there’s many questions surrounding the process of getting fitted with a prosthetic hand and what exactly its capable of.

To help those looking into our multi-articulated hand, our simple and straightforward guide on the COVVI Hand answers some of the most asked questions surrounding its specifications, compatibility and functionality.

Video Tutorials

In order to help both clinicians and users get started with their new COVVI Hand, we have created a series of simple and easy-to-follow video tutorials to guide you through every process.

We want to ensure that we’re with you every step of the way, so whether you need more help with the initial setup process, or simply want to understand more about the different settings and options within the COVVI Go App, we have it covered. All these videos are also available directly on the login screen of the COVVI Go App too!

Support Helpdesk

We understand how frustrating it can be to run into technical issues with your prosthetic. We have built this a specialise troubleshooting tool that helps identify the issue you’re having and provide a resolution, either through our simple step-by-step guidess or submitting a support ticket for more bespoke assistance.

Regardless of what device or issue you’re having trouble with, we want to help find the best solution for you.

Tech Specifications

Our designs are based on measured data to be more anatomically proportionate while also sporting improved aesthetics.

COVVI Go App

We have designed our App to support both clinicians and users through every step of their journey with a COVVI Hand.

Contact Us

Want to get in touch about the COVVI Hand? Complete our simple contact form and our team will be happy to help you with your query.