Policies and Procedures
COVVI’s branding and company ethos is built around our slogan of ‘Changing Multiple Lives Together Forever’, which we achieve through a positive organisational culture and values system.
This slogan underpins every aspect of our business and is extended to everyone involved from our distributors, clinicians and users to our suppliers, staff and operational stakeholders. We strive to ensure that the impact COVVI has on human resources and our environment is one of mutual respect and sustainability. As such, we are proud to share the various policies and certifications we currently hold to ensure we are at the forefront of innovation and considerate business practices, in every aspect possible.
Our Sustainability Journey
In June 2024, we embarked on our journey to make a strong commitment to sustainability. We worked with Walker Resource Management (WRM) to calculate, review and reflect on our current carbon footprint, highlighting areas for improvement.
The output of this project is a ‘Carbon Reduction Plan’ which is supported by a detailed action plan that allows us to focus on key deliverables over the coming months and years.
ISO Certifications: 9001 & 13485
COVVI earned both ISO 9001 and 13485 certifications in Spring 2024, which are awarded to organisations that are recognised globally as being industry leaders who are committed to delivering products and services that are high quality, well-tested, proven and exceed customer expectations.
The ISO (International Organization for Standardization) is an independent, non-governmental international organisation. It brings global experts together to agree on the best ways of doing things. From climate change to artificial intelligence, their mission is to make lives easier, safer and better for everyone.
Modern Slavery Policy
COVVI is committed to the principles of the Modern Slavery Act 2015 and the abolition of modern slavery and human trafficking. COVVI has a zero-tolerance approach to modern slavery within its business and in relation to any and all of its corporate stakeholders.
Within our organisation, we are committed to creating an inclusive and respectful working environment through a robust, non-discriminatory recruitment process and legally compliant employment practices.
Declaration of Conformity
All the components covered in our technical documents have been chosen and evaluated in accordance with compliance for the EU RoHS directive 2011/65/ EU: The products are produced with restricted use of hazardous substances to protect the environment.
You can view the UK and EU Declaration of Conformity documents for the COVVI Hand and other associated components/software here.
Instructions For Use
The COVVI Hand kit is a prosthetic hand designed to assist individuals with upper limb deficiencies. Specifically crafted with anatomically correct dimensions, the COVVI Hand kit facilitates Activities of Daily Living through controlled movement of programmed grip patterns.
Our Instructions For Use is one of COVVI’s key documents that helps to provide information about the device, setup process and key features in a clear and concise manner. In order to ensure that all users have access to the information relating to older versions of our hardware, we have created this archive of previous public releases for this document.
Privacy & Cookie Data Policy
Data protection is of a particularly high priority for the management of COVVI, and the use of the COVVI website is possible without any submission or indication of personal data; however, some services via our website may require the processing of personal data. Because of this, we will ask for consent from everyone upon visiting the website for the first time.
The processing of personal data, such as names, addresses, email addresses, or telephone numbers, shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to COVVI.
Registered Trademark
In December 2018, “COVVI” was officially registered as a trademark of COVVI Ltd, via the UK Intellectual Property Office under the number ‘UK00003342847’.
This trademark is valid across Class 9, Class 10 and Class 37 until at least October 2028
